Effective date: July 2026
Because every Oat & Ink photo book is made to order specifically for you, our refund policy reflects the nature of custom-manufactured goods under the Consumer Protection Act, 2019 (India).
1. Custom Product — No Change-of-Mind Returns
Once your order enters the design or printing stage, it cannot be cancelled, returned, or refunded for a change of mind. This is because the product is made exclusively for you and cannot be resold.
If you wish to cancel before we have confirmed receipt of your photos, please contact us immediately at hello@oatandink.com and we will do our best to accommodate.
2. Damaged or Defective Products
If your book arrives damaged, defective, or significantly different from what was ordered, you are entitled to a free replacement or full refund.
To raise a claim:
- Email hello@oatandink.com within 7 days of delivery
- Include your order number and clear photos of the damage or defect
- We will review your claim within 2–3 business days
- Approved claims receive a replacement dispatched within 7 business days, or a full refund within 5–7 business days to the original payment method
3. Wrong Item Delivered
If you receive an incorrect item (wrong size, material, or finish), contact us within 7 days of delivery. We will arrange a replacement at no additional cost.
4. Print Quality
We cannot be responsible for print quality issues arising from low-resolution or poor-quality photos submitted by you. We recommend a minimum resolution of 300 DPI for best results. If we determine that submitted photos are too low quality to print well, we will contact you before proceeding.
5. Lost in Transit
If your order does not arrive within 15 business days of dispatch, please contact us. We will investigate with the courier and, if the package is confirmed lost, dispatch a replacement or issue a full refund.
6. Refund Processing
Approved refunds are processed to the original payment method (UPI / card / net banking) within 5–7 business days. Your bank or payment provider may take additional time to reflect the credit.
7. Contact
For all refund or return queries: hello@oatandink.com
Please include your order number in all communications.